Understand the Wüstenrot service portal, step by step
Clear, practical guides to service.wuestenrot.at and the Wüstenrot App — registration, security, online banking, Bausparen, loans and insurance claims, written in plain English.
Latest guides
What is service.wuestenrot.at?
Learn what service.wuestenrot.at is, who it is for, and how the Wüstenrot eServices portal brings banking, Bausparen and insurance together in one login.
Registering for Wüstenrot eServices
A step-by-step guide to registering for Wüstenrot eServices using ID Austria or your house bank, plus what the Verfügernummer and one-time password are.
First login & Freigabe-PIN
How the first login to the Wüstenrot App works, what the five-digit Freigabe-PIN is used for, and how to choose a secure password and PIN.
New smartphone? Move the app
Got a new phone? Here is how to install the Wüstenrot App on a new smartphone and register it as your primary device without losing access.
Two-factor authentication explained
Understand the two-way authentication behind every Wüstenrot login, why it blocks account takeover, and what it means under EU PSD2 rules.
Phishing: 10 warning signs
Fake Wüstenrot e-mails and SMS try to steal logins. Learn the 10 warning signs of phishing and what to do if you clicked a suspicious link.
The digital postbox
How the Wüstenrot digital postbox works, what documents arrive there, and tips for organising statements, contracts and insurance letters.
Online banking features
An overview of Wüstenrot Bank online banking features: mobile payments with Apple Pay and Google Pay, ePIN and CVV lookup, Geocontrol and instant card blocking.
Bausparen explained
Bausparen explained in plain English: how an Austrian building savings contract works, government support, uses for housing, education and care, and how to track it online.